We were asked to help develop a phone application that provide a faster, more efficient and cost effective claims service to improve insurance policyholder’s claim experience. We were asked to provide an API for phone applications while the app development was undertaken by a third party.
Working closely with both SBS and outsourced app developers via web conferencing we created two phone applications, which were extensively tested by us who also provided design input to SBS.
The applications developed allows onsite inspection agents to provide like for like replacement products, validate products via barcode detection and take payments, for policyholders to monitor the status of claims, and policyholders to make excess payments. Information is shared directly with SBS’s systems in real-time minimising delays. Seamlessly room measurements, floor plans and photographs are displayed on claims handler’s screens as they happen in the field.
- ASP.NET Web API
- SQL Server 2013